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Sometimes agent collision works, sometimes it just doesn't. I will keep investigating a similarity between times it doesn't work. Very important feature though that is currently unreliable. 

Matt,


Thank you for posting on our Forums. 


And I am really sorry about the inconsistency with the agent collision feature. 


We're working on it with very high priority and constantly monitoring and making improvements to get it stable.


Apologies again, Matt. Please do bear with us for a while and I assure you that you will not be left disappointed. 


Anna



Hello,






Any update on this, it does not work for us.






We have issues with the same agent replying to the same ticket at the same time. 















Hello Jason,






We're sorry to know that the collision feature isn't working as intended in your account . We've dropped in an email to troubleshoot this issue further. Looking forward to your response :)






Cheers!































































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