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Agent emails not being delivered

  • November 27, 2018
  • 1 reply
  • 25 views
P
Apprentice

Certain agents emails are not being delivered.  E.g. when a ticket is assigned or private note added.


Other agents appear to be working.


I have tested this email account with internal and external emails which work.

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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hello Paul,


    Welcome to the Freshdesk community. We'd require more information about the agents and the notifications that aren't received by them. I have created a support ticket for you to troubleshoot this issue. One of our support heroes will get in touch with you shortly.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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