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Agent work shedule

Hi! Problem: our agents work from 8 am to 2 am the next day.
How can I configure this in the "working hours"?

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Hello,

You should be able to configure this under the admin settings:

More infromation can be found here:

https://support.freshdesk.com/support/solutions/articles/226333-how-to-configure-business-hours-

https://support.freshdesk.com/support/solutions/articles/98945-configuring-multiple-business-hours-in-freshdesk

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