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Agents assigned to only 1 group can see all tickets

  • April 26, 2016
  • 1 reply
  • 159 views
T
Apprentice

we have a few groups set up on our account and agents are assigned in admin to only view their groups but are able to see all group tickets and activities 

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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hi,


    Can you please check if the agent(s) have been provided with Group Only access in FreshDesk? You can verify the same by navigating to the agent's profile wherein the Agent scope can be checked under the Roles and Scope section.


    Cheers!

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