API and "description" field

  • 18 April 2014
  • 2 replies


I'm able to successfully import some tickets via the json API.

Also, I'm able to change attributes of existing tickets via the same API. However, I noticed that the ticket "description" field (the content of the first post within a ticket) is not updated even though the reply I get is "200 OK" and all other fields are successfully updated.

Has anybody encountered a similar issue and why the description field cannot be updated?

Thanks in advance for any feedback.

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2 replies


 I am also facing this issue. While updating the ticket using API, the 'description' remains unchanged. Is there any way to update it using API?

Userlevel 4
Badge +12


The API V2 allows you to update the description field on the ticket. Here's the link to the documentation:  https://developer.freshdesk.com/api/#update_ticket