I am trying to do a HTTP PUT request to update a ticket. I can not get the Agent to update while updating a ticket. I have also tried to update the agent through the documentation's recommendation of using the 'assign.xml?responder_id=2468' but this fails too.
var myURL = "companyhelpdesk.net/helpdesk/tickets/1234.xml"
var msgHeaders = { "Authorization" : "Basic " + Utilities.base64Encode("123456789abcdefg") };
httpParameters = {
'method' : 'PUT',
'headers' : msgHeaders,
'contentType' : 'application/xml; charset=utf-8',
'payload' : '<helpdesk_ticket><responder-id type="integer" nil="false">2468</responder-id><priority>3</priority><status>3</status></helpdesk_ticket>'
};
The priority and status update fine but I can not get the 'Agent' / responder to update/change. Any help is appreciated. Thanks!