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API

Creation of eMails Messages.







Hi… I wondered if you could

advise me on the following scenario:





I receive a ticket request for a

password reset. This request includes a third-party eMail address to

which I send the new password to.





Example





========================



Ticket 3920





Please reset the password for joe.blow@wabicc.org and send his

updated password to jblow@gmail.com.





Thanks!





======================





So, I reset the password and

obtain the new password 123abc$$







I reply to the ticket requester

using the API.







=====================



Dear Ticket Requester:





Per your request, I have reset the

password for



Joe.Blow@webicc.org





I have sent the new password to the

personal eMail addres



that you have supplied.





Thanks!





Larry Keyes



ARD.IThelp@tetratech.com





======================





I also use the API to:



Set the ticket 3920 type to

“Password Reset”



Set the ticket 3920 agent to “Larry

Keyes”



Set the ticket 3920 status to

“Resolved.







So far so good.. and thanks

for bearing with me…..







At this point, I have been sending

the updated password



to the user’s personal account jblow@gmail.com by OutLook.





But I’d like to send it via

FreshDesk.





So, via the API, I would

create a “note” and forward it to jblow@gmail.com

…



Or….what?







The basic problem here is that I’m

not sending the note to the ticket requestor, but rather to the private

eMail of the person who is getting a new password.





BTW I am doing the API calls in

PowerShell, on Windows, which is working very nicely. I will post

code to add to the API code library. Also, I'd be happy to correspond with anyone else who is using PowerShell on Windows to work with the Freshdesk API.





Thanks.





--- Larry



Update on the EMail issue:


Last I heard, from FD tech support, FD will not eMail a "third party" address from a ticket via the API as I described in my request above.


My solution to this has been to use the PowerShell Send-MailMessage cmdlet. to send eMails indpendently of Freshdesk.


Example Powershell code: 

<# Test SMTP #>


$UPName="joe@bigcompany.com"


$UserName = "Joe Blow"





$Password = "myVeryFinePassword"


$Body = "<html><body>Dear "+ $UserName+":<p>We have created your new project account:<p>"


$Body = $Body + "<b>User:</b> $UpName<p>"


$Body = $Body + "<b>Password:</b>$Password<p>"


$Body = $Body + "Please log in at your earliest convenience.<p>"


$Body = $Body + "If you require further assistance, please get in touch with us at <p>"


$Body = $Body + "Agency.Help@bigcompany.com<p>"


$Body = $Body + "<p></body></html>"





$MsgParams = @{


To = $UpName


From = "Agency.Help@bigcompany.com"


Subject = "New Project Account from Agency Help"


SmtpServer = "mysmtpserver"


Body = $Body


BodyAsHTML = $True





}





Send-MailMessage @MsgParams




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