API
Creation of eMails Messages.
Hi… I wondered if you could advise me on the following scenario:
I receive a ticket request for a password reset. This request includes a third-party eMail address to which I send the new password to.
Example
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Ticket 3920
Please reset the password for joe.blow@wabicc.org and send his updated password to jblow@gmail.com.
Thanks!
======================
So, I reset the password and obtain the new password 123abc$$
I reply to the ticket requester using the API.
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Dear Ticket Requester:
Per your request, I have reset the password for
I have sent the new password to the personal eMail addres
that you have supplied.
Thanks!
Larry Keyes
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I also use the API to:
Set the ticket 3920 type to “Password Reset”
Set the ticket 3920 agent to “Larry Keyes”
Set the ticket 3920 status to “Resolved.
So far so good.. and thanks for bearing with me…..
At this point, I have been sending the updated password
to the user’s personal account jblow@gmail.com by OutLook.
But I’d like to send it via FreshDesk.
So, via the API, I would create a “note” and forward it to jblow@gmail.com …
Or….what?
The basic problem here is that I’m not sending the note to the ticket requestor, but rather to the private eMail of the person who is getting a new password.
BTW I am doing the API calls in PowerShell, on Windows, which is working very nicely. I will post code to add to the API code library. Also, I'd be happy to correspond with anyone else who is using PowerShell on Windows to work with the Freshdesk API.
Thanks.
--- Larry