Hi guys, we've been using the script below and it has been working for a month but it suddenly stopped working yesterday.

2 things to note:

1. bulk import was done prior to yesterday (created +100K companies) via the Freshdesk site.

2. API request is still working via Postman using the same credentials.

Error encountered:

1. using breakpoints we saw value of response = NULL

2. [ctrl+F5] shows 400 Bad Request error:

Any ideas would be appreciated. TIA!

using System;


using System.Collections.Generic;


using System.Linq;


using System.Text;


using System.Threading.Tasks;


using System.Net;


using System.IO;





namespace ConsoleApp2


{


    class Program


    {


        static void Main(string[] args)


        {


            string fdDomain = "[domain]"; // your freshdesk domain


            string apiKey = "[API key]";


            string apiPath = "/api/v2/tickets/"; // API path





            string responseBody = String.Empty;


            HttpWebRequest request = (HttpWebRequest)WebRequest.Create("https://" + fdDomain + ".freshdesk.com" + apiPath);


            


            request.ContentType = "application/json";


            request.Method = "GET";


            string authInfo = apiKey + ":X"; // It could be your username:password also.


            authInfo = Convert.ToBase64String(Encoding.Default.GetBytes(authInfo));


            request.Headers["Authorization"] = "Basic " + authInfo;


                        


            try


            {


                Console.WriteLine("Submitting Request");


                using (HttpWebResponse response = (HttpWebResponse)request.GetResponse())


                {


                    Stream dataStream = response.GetResponseStream();


                    StreamReader reader = new StreamReader(dataStream);


                    responseBody = reader.ReadToEnd();


                    reader.Close();


                    dataStream.Close();


                    //return status code


                    Console.WriteLine("Status Code: {1} {0}", ((HttpWebResponse)response).StatusCode, (int)((HttpWebResponse)response).StatusCode);


                }


                Console.Out.WriteLine(responseBody);


            }


            catch (WebException ex)


            {


                Console.WriteLine("API Error: Your request is not successful. If you are not able to debug this error properly, mail us at support@freshdesk.com with the follwing X-Request-Id");


                Console.WriteLine("X-Request-Id: {0}", ex.Response.Headers["X-Request-Id"]);


                Console.WriteLine("Error Status Code : {1} {0}", ((HttpWebResponse)ex.Response).StatusCode, (int)((HttpWebResponse)ex.Response).StatusCode);


                using (var stream = ex.Response.GetResponseStream())


                using (var reader = new StreamReader(stream))


                {


                    Console.Write("Error Response: ");


                    Console.WriteLine(reader.ReadToEnd());


                }


            }


            catch (Exception ex)


            {


                Console.WriteLine("ERROR");


                Console.WriteLine(ex.Message);


            }


        }


    }


}