Hi

We have experienced on 1 or 2 occasions a duplication of messages when returning tickets through the api.

An example of the url we are using :

https://<domain>.freshdesk.com/api/v2/search/tickets?query="created_at:>%272018-03-01%27"

It occurs around the time when changes are being made, so I am sure it is a timing / read consistency issue. I am not able to reproduce the issue at will.

We have a polling method which retrieves current tickets; the next time the polling mechanism runs after the error occurs the duplicate disappears. 

Can anyone give me any pointers as to the cause or how to eliminate it ?

Graham