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Dear Freshdek support. 


I'm evaluating Freshdek and have a problem.


When i create a issue using "New ticket" or using email, it works fine.

I have been configure a dispatch rule that when a new ticket is created, its asigned a group and agent and sents a notification via email.


But the email doesn't and the forwarding configuration its correct.


Yours.

Angel Sánchez

forwardemail_30233.pngenabledrule_30233.pngdispatchrule_30233.png

Hello Angel,


Looks like the email actually got triggered to your address but it was blocked by your server . This is the response code that we've received : 550 Not allowed 


Can you please check if there are any firewalls that could possibly reject emails from our servers? 


Cheers!


Hi,


I have configured support mail but didn't get the mail as tickets

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