Dear Freshdek support.
I'm evaluating Freshdek and have a problem.
When i create a issue using "New ticket" or using email, it works fine.
I have been configure a dispatch rule that when a new ticket is created, its asigned a group and agent and sents a notification via email.
But the email doesn't and the forwarding configuration its correct.
Yours.
Angel Sánchez
![forwardemail_30233.png](https://uploads-us-west-2.insided.com/freshworks-en/attachment/forwardemail_30233.png)
![enabledrule_30233.png](https://uploads-us-west-2.insided.com/freshworks-en/attachment/enabledrule_30233.png)
![dispatchrule_30233.png](https://uploads-us-west-2.insided.com/freshworks-en/attachment/dispatchrule_30233.png)