Automatic notifications creating issue doesn't works on Sprout?

  • 14 December 2017
  • 2 replies

Dear Freshdek support. 

I'm evaluating Freshdek and have a problem.

When i create a issue using "New ticket" or using email, it works fine.

I have been configure a dispatch rule that when a new ticket is created, its asigned a group and agent and sents a notification via email.

But the email doesn't and the forwarding configuration its correct.


Angel Sánchez


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2 replies

Userlevel 4
Badge +12

Hello Angel,

Looks like the email actually got triggered to your address but it was blocked by your server . This is the response code that we've received : 550 Not allowed 

Can you please check if there are any firewalls that could possibly reject emails from our servers? 



I have configured support mail but didn't get the mail as tickets