Skip to main content

Bug in PUT /api/v2/conversations/[id] ?

  • August 3, 2017
  • 4 replies
  • 57 views
J
Contributor

We frequently modify notes via the API.
(https://developer.freshdesk.com/api/#update_conversation)


This is much appreciated feature. However, we've discovered that each time this occurs on a Private note it inadvertently transforms into a Public note.


Is this a known issue?

    This topic has been closed for replies.

    4 replies

    E
    Contributor
    • eiren.smith
    • Contributor
    • August 9, 2017

    Anything that unexpectedly makes a Private note Public is serious.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Thanks for flagging this up,JConner. We'll analyse this and post our findings here .


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    We're working on fixing this in our next release. I'll update the post with the timelines ( ~3 weeks )


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut

    Hello Everyone,

    We've fixed this :) Thanks for being patient!

    Sudharshan Karthik,
    Product Manager

    Terms of UseAccessibility statement