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Bulk actions not working

  • November 7, 2017
  • 2 replies
  • 49 views
K
Contributor

Hi,


when I want to perform bulk action and reassign multiple tickets to a group, the bulk actions pop-up window just freezes (there is a loading symbol but nothing happens - even when I try to reassign a small amount of like 2 or 3 tickets).


Other types of bulk actions, such as reassigning tickets to a specific agent, work just fine.


Can you please fix this?


Thanks,


Kristýna

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    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Kristyna,


    It's very surprising and equally disappointing that the bulk actions doesn't work on a particular scenario for you. We'll create a support ticket to troubleshoot this issue further.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    K
    Contributor
    • kubackova
    • Author
    • Contributor
    • November 7, 2017

    Thanks!

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