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Can I send an email to kbase@myaccount.freshdesk.com to create a draft solution/knowledge base article?

  • 24 July 2013
  • 3 replies
  • 35 views
A
Rank

I tried to use gmail to send emails to kbase@myaccount.freshdesk.com but the draft solution didn't get created as I expected.

If it's doable, do I do that?

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3 replies

annapoorna.venketaraman
Rank
Userlevel 4
Badge +8

Russ, 


Not at the moment, as the Solutions are not open to the customers to edit. Sorry about that!


Anna


Head of Community
M
Rank

Is there ANY email functionality that customers can use to expand the knowledge base?


V
Rank

Hi Andy


You must send the Email from an Agent or Admin or Occasional Agent mailbox, to send any content to the Drafts folder in Freshdesk


regards
Vijay

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