Cannot use public URLs

  • 4 December 2017
  • 5 replies
  • 69 views


Whenever I attempt to use a public URL (testing currently), it prompts me to login. I have tried toggling the settings and reloading the helpdesk but I still get hit with a request to login when the public URL should allow me to view the ticket. Is anyone else having a similar issue?



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5 replies

Userlevel 4
Badge +12

That's strange,Preston. The Public ticket URL should allow access to the ticket without the need of user login. Are you still facing issues with the public ticket URL? If yes, drop us a note here and we'll act on it right away.




Cheers!



Sorry if this comment appears twice (the first one did not seem to go through). Unfortunately, I am still having the issue with utilizing public URLs. Upon clicking them, I am taken to my helpdesk and am then shown: "You must be logged in to access this page."


Userlevel 4
Badge +12

Hi Preston,




Will connect offline and get this solved for you.I'll quickly drop you an email needing some information.




Cheers!


Userlevel 4
Badge +12

**Update from the support ticket**


It was a temporary cache issue that occurred on the user's helpdesk. Clearing the cache helped to fix the case.


Cheers!

I am facing the same issue. Public URL is taking me to login screen.