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Captcha is showing for logged in users

  • April 14, 2014
  • 1 reply
  • 54 views
A
Apprentice

If the setting "Make captcha compulsory while submitting ticket without logging in" is enabled and a Freshdesk user is logged in via SSO (Single Sign On), the user sees the captcha, while it is enabled only for unlogged in users.

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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    We're sorry for the very late reaction to this post. This shouldn't occur now as we've modified the portal settings behaviour. Please let us know if you still notice this behaviour occurring in your account.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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