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Change default priority status on incoming tickets

  • October 3, 2018
  • 2 replies
  • 1208 views
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Apprentice

Currently the system is assigning all tickets with Low priority. How can I change it to Urgent?

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    Contributor
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    Not sure if it is possible to set this by default. But you could easily create a Dispatcher rule (a rule that applies when a new ticket comes in):

    Condition: Status is open

    Action: Set pririty as "Urgent".


    Does this help?

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    A
    Apprentice
    • anthonymc
    • Author
    • Apprentice
    • October 9, 2018

    Thanks Mark, worked perfectly

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