Connect Freshdesk to Wordpress

  • 4 December 2018
  • 2 replies
  • 43 views

Hello people!


Is it possible to connect my Freshdesk to my Wordpress website?


I want to create automatick tickets when people comment or fill some form. Is it possible? Thanks!!



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2 replies

Userlevel 4
Badge +12

Hello Martin,


You can use the feedback widget to enable users to create tickets from your wordpress site. More details on the integration here.


Cheers!

Badge +7

Hello @Martin

Adding on to what Aravind said, you can create a ticket for every comment a user writes on your WordPress site users to log in to Freshdesk. To do so, you first need to install the Freshdesk WordPress plugin. You can install the plugin from the plugins directory if your site runs on self-hosted WordPress. If you use WordPress.com, you need to be on the Business plan or above to install this plugin.


You can click here to read more about creating tickets in Freshdesk whenever someone comments on your WordPress website.