Converting to agent will delete all the secondary emails of this contact' message

  • 17 April 2019
  • 1 reply

What does this actually mean.  Will all the tickets that this user has be removed?

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1 reply

I had this question also.  This is my suggestion:  

I believe each agent can only have one associated email address so by converting a contact to an agent, it will delete any additional linked email addresses for that agent.  

I'm not sure what happens to any tickets created using a linked email but I would assume that the tickets stay linked to the primary email address. Then, any other addresses for the contact would be dropped/deleted.