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Hi,

What I want is, I need to roll out my helpdesk to another department. I have now my IT helpdesk but I also need the other department to have and connect with mine.

Is it possible to create another accounts for them under my URL or accounts?

Thanks.

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Hey Christine!


We could sure bring in the other department of your organization to the existing helpdesk and have it function as a separate group/product and also facilitate inter-department collaboration.


To recommend the best ways at hand to implement this, we would like to know more on how the departments function currently and the dependancies on each other. Please do write to us at support@freshdesk.com and our best minds will be in touch with you soon.


Cheers!



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