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Create ticket reply as customer

  • 18 April 2017
  • 1 reply
  • 116 views
P
Rank

Hi,




I am currently integrating freshdesk to a sms system. I can create a ticket using a specific email like 'smsId@mycompany.com' to identify the customer and create a reply as agent.




However, I got an error with message "There is no active email_config matching the given from_email" when I try to create reply with "from_email" which using the email format above. And what I would like to achieve is create a reply as a customer (or similar), is it possible?



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1 reply

M
Rank

I too am faced with this error while trying to reply to my own ticket.


Any help is appreciated.




[description] => Validation failed

    [errors] => Array

        (

            [0] => Array

                (

                    [field] => ticket_id

                    [message] => Unexpected/invalid field in request

                    [code] => invalid_field

                )

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