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Hi,






I am currently integrating freshdesk to a sms system. I can create a ticket using a specific email like 'smsId@mycompany.com' to identify the customer and create a reply as agent.






However, I got an error with message "There is no active email_config matching the given from_email" when I try to create reply with "from_email" which using the email format above. And what I would like to achieve is create a reply as a customer (or similar), is it possible?







I too am faced with this error while trying to reply to my own ticket.



Any help is appreciated.






[description] => Validation failed


    [errors] => Array


        (


            [0] => Array


                (


                    [field] => ticket_id


                    [message] => Unexpected/invalid field in request


                    [code] => invalid_field


                )


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