Hello,

I try to use google apps script to create ticket with attachments via API.

We have no google app script sample code with attachment yet.

I tried the following code, but it seems always return error by /helpdesk/tickets.json api.

how to do this right? (post a attachment in google app script with UrlFetchApp)

function createFreshdeskTicketWithAttachments() {
  
 var API_KEY = PropertiesService.getScriptProperties().getProperty('FreshDeskApiKey')
  if (!API_KEY) throw new Error('FreshDeskApiKey not found in script properties.')
  
  var ENDPOINT = Utilities.formatString('https://%s.freshdesk.com', 'zixia')
  
  var headers = {
    'Authorization': 'Basic ' + Utilities.base64Encode(API_KEY + ':X')
    , 'Content-type': 'application/json'
    //'Content-type': 'multipart/form-data'
  };

  var response = UrlFetchApp.fetch("https://circleci.com/gh/AKAMobi/ucapp/tree/master.svg?style=svg")
  var fileBlob = response.getBlob()
  Logger.log("%s:%s"
             , response.getResponseCode()
             , fileBlob.getContentType()
            )
    
  var payload = {
    helpdesk_ticket: {
      description: 'TEST 4'
      , subject: "TEST 4"
      , email: "test@test.com"
      , priority: 1
      , status: 2
      , attachments: { '': [ { resource: fileBlob } ] }
    }
  } 
  
  //Adds the extensions that are needed to post a new ticket to the end of the url
  var url = ENDPOINT + '/helpdesk/tickets.json';
  
  var options = {
    'method': 'post',
    'headers': headers,
    'payload': JSON.stringify(payload),
//    'payload': payload,
    muteHttpExceptions: true
  };
  
  var response = UrlFetchApp.fetch(url, options);
  
  Logger.log('resp: %s, %s'
             , response.getResponseCode()
             , response.getContentText()
            )

}