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Created ticket doesn't parse HTML in the description field, outputs everything as plain text

  • March 9, 2018
  • 3 replies
  • 188 views

 

  

	foreach($orderItems as $orderItem){
	
                       $orderItemsAsString .= "<p>" .$orderItem->get_name(). "  " . $orderItem->get_quantity() . "  <a>". $orderItem->get_meta('pa_url', true) . "</a></p>";	
			}
	
			$orderItemsAsString .= "<p> via " . $paymentMethod. "</p>";
			$orderItemsAsString .= "<p> Total {$order->get_total()}</p>";
	
			// Freshdesk ticket creation
			$fd_domain = "";
			$token = "";
			$password = "";
	
			$data = array(
				"helpdesk_ticket" => array(
						"description" => $orderItemsAsString,
						"subject" => "PopUSocial New Customer Order (#{$order_id}) ",
						"email" => $order->get_billing_email(),
						"priority" => 1,
						"status" => 2
				)
			);
	
			// $json_body = json_encode($data, JSON_FORCE_OBJECT | JSON_PRETTY_PRINT);
			$json_body = json_encode($data);
			$header[] = "Content-type: application/json";
			$connection = curl_init("$fd_domain/helpdesk/tickets.json");
			curl_setopt($connection, CURLOPT_RETURNTRANSFER, true);
			curl_setopt($connection, CURLOPT_HTTPHEADER, $header);
			curl_setopt($connection, CURLOPT_HEADER, false);
			curl_setopt($connection, CURLOPT_USERPWD, "$token:$password");
			curl_setopt($connection, CURLOPT_POST, true);
			curl_setopt($connection, CURLOPT_POSTFIELDS, $json_body);
			curl_setopt($connection, CURLOPT_VERBOSE, 1);
			$response = curl_exec($connection);

  

As you can see above, I am constructing the order items by adding each order's details inside paragraph tags. When the ticket is created the description isn't properly formatted HTML but plain text that outputs every tag as it is. 

Here's the snapshot of the ticket

image



  

This topic has been closed for replies.

3 replies

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


Looks like you're trying to use API V1 and I can confirm this from the endpoint on the code - /tickets.json . Can you please update the code based on our API V2 so that the HTML tags are parsed as intended?


Cheers!


  • Author
  • Apprentice
  • March 12, 2018

My bad. I didn't know about the new version. Thanks for the answer, all is good.


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Thanks Jivanysh :) Happy Freshdesk-ing!