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Hi,


I'm fairly new at all this and trying to make a simple custom app to add a "resolve" button to the top navigation - IE when they click the button the "status" value of the ticket is changed to "4" (resolved).

After a lot of digging around I've figured out how to get the status of the ticket, but I'm still a little lost as to how I go about setting it to a different value. Can anyone shed some light? 


This is the code I've got in my app.js so far:

  

$(document).ready( function() {


    app.initialized()


        .then(function(_client) {


          var client = _client;


          client.events.on('app.activated',


            function() {


                client.data.get('ticket')


                .then(function(data) {


                    console.log(data.ticket.status);


                })


                console.log("clicked");


         


        });


    });


});

  



Okay, I think I've mostly got it sorted. If anyone else comes across this and is looking for something similar, this is what I've got currently (apologies if the formatting is off)


 

$(document).ready( function() { 


    app.initialized() 


        .then(function(_client) { 


          var client = _client; 


          client.events.on('app.activated', 


            function() { 


							console.log("clicked"); 


							client.iparams.get().then(function(data) {


								var auth = "Basic " + btoa(data.username+":"+data.password);


								client.data.get('ticket')


                .then(function(data) {	


                ticketId = data.ticket.id;


								client.request.put("https://<redacted>.freshdesk.com/api/v2/tickets/"+ticketId, {


									headers: {


										"Authorization": auth,


										"Content-Type": "application/json"


									},


									body: JSON.stringify({


										status: 4,


									})


								}).then(function(data) {


									client.interface.trigger("setValue", {id: "status", value: "4"});


									client.interface.trigger("showNotify", {


										type: "success",


										message: "Ticket Status Updated"


										});


									});


								});


							});


							});


					}); 





});

 



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