Hi,

By default, the new ticket that gets created in the helpdesk would be set to the status "Open". If you would like to change this behaviour, you can configure a Dispatchr rule to modify the status of the ticket.

Also, in order to auto-assign tickets, you can make use of the action -> Assign to Agent - Ticket creating agent in the dispatchr rule.

Alternatively, you can make use of the Outbound email functionality that will set the agent as the email creating agent by default.

Cheers!