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So we are trying to save our users from database to freshdesk via API.



And we have to delete those users since something was missed.



We make a script that would create new contacts for us.



Now what has happened is that after deleting the contacts, We could not save hem back since the email "should be a unique value".



I wanted to know if this still applies to emails of deleted contacts?



Since we are still in beta I there could be such more encounters, is there a ways to use freshdesk as sandbox or in testing mode?





Any solutions for this issue ? 






Guillaume,





Deleting a customer will just mark that customer as Spam and the email address will still be active in your FD account, please see this thread






https://support.freshdesk.com/support/discussions/topics/308729



Hello,


You'd now be able to permanently delete a contact in Freshdesk. The option lies in the deleted contact page - Check out the video to see how this functionality works:



You can also delete contacts via API. Once the contacts are permanently deleted, you'd be able to re-use the email address for creating a new contact.


Cheers!

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