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Does chat with Freshdesk support actually work?

K
Contributor

It seems like on every freshdesk support page I goe I get the window "Chat in progress - How can we make your day". I have tried this several times now but a part from automated responses saying that "Looks like all our agents are tied up right now :( Sorry about that, but please leave us a message and we'll get right back." I have never gotten a real answser.


Has anybody actually had any success with this?

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    3 replies

    K
    Contributor

    It worked on the 5th try and it helped solve my problem. 

    annapoorna.venketaraman
    Skilled Expert
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    Hey Kjetil, 


    Sorry for having made you wait for so long. 


    We try our best to attend all the incoming chats and attend to all the needs. If in case you're not able to get hold of any of our agents at any point of time, please drop in an email at support(at)freshdesk(dot)com. 


    Let us know if there is anything else at all that we can help with at the moment. 


    Thanks,

    Anna

    Head of Community
    K
    Contributor
    To be fair the 2nd time around I got an answer much quicker. Hopefully I was just unlucky the first time.

     

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