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Drag/Drop not working

  • February 14, 2018
  • 11 replies
  • 293 views
R
Apprentice

When I try to drag/drop an attachment to a response I keep getting a "Something went wrong. Please try again" message.

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    11 replies

    A
    Community Debut
    • auston.taber
    • Community Debut
    • February 14, 2018

    Same issue here as well. 

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Thanks Rich & Auston for posting this on our community forums. 


    We've noticed this behaviour on the new MINT interface whereas the drag 'n' drop attachments still works on the old Freshdesk UI. We've taken this up as a bug to fix in our development cycle and you can expect this to be resolved soon. I'll communicate any further developments on this case here.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    R
    Apprentice
    • rich.potash
    • Author
    • Apprentice
    • March 5, 2018
    Thank you. Will wait to hear.

     

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Folks,


    We've fixed the issue with the drag&drop attachments functionality in the MINT interface. The fix is in production now and we would like to listen to your feedback,if any.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    N
    Community Debut

    I still cannot find the attachments. Does not seem to be uploading at all. Is this working?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Nils : Can you please give us some hint on the browser that you're currently using for Freshdesk?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    N
    Community Debut

    Chrome. 

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Nils,


    Do you see the dialog box with the text "Drop files here <15MB" when you actually drag a file from the local machine and move inside the Freshdesk ticket window?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    N
    Community Debut

    No. I just tried to drop it within the reply itself

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Nils,


    Please move the attachment near the clip icon ( add attachment ) and you'd automatically see this help text showing up. Dropping it on the reply section will consider it to be an inline attachment where only images can be added.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Community Debut
    • business
    • Community Debut
    • January 23, 2019

    Hi.  I'm trialing freshdesk and hoping my customers can drag and drop images straight onto the "submit a ticket" form.


    It works when I'm logged in but, if I sign out to try and simulate a user with no login, I get an error message that the upload failed.


    Does this only work for logged in users or agents?

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