Duplicate DKIM records Freshdesk and Freshsales

Groups
Events
Product Updates
Insiders Program

Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance

(Thu, 5 Dec, 4:00 pm)

Community
Using Freshdesk
Archives - Freshdesk
Duplicate DKIM records Freshdesk and Freshsales

At our company we use freshdesk and freshsales.

Both use the same domainname.

When we try to setup the dkim records there is an issue that both systems use the same records, but with different values.

Anybody found a solution for this?

Page 1 / 1

Hi Pepijn.

If you have currently added M1. record on Freshdesk. I would suggest to remove it and add it to Freshsales. Then send an email to Freshdesk support to make S1 and S2 records primary, This should solve the problem.

Thanks

Shravan

Join the Community

Already have an account? Login.

Social Login

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

Company

(Private)

Only you and moderators can see this information

Relationship with Freshworks

(Private)

Only you and moderators can see this information

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.