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5 days ago

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Using Freshdesk
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Email notification

I noticed agents are not getting email notifications when users send a service/support request to the our support mailbox.

It will sit unassigned until I assign it to a group. Then notifications will work only for those agents that are apart of that group. Is there a way I can setup an email notification if a ticket is unassigned to a group?

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Never mind I figured it out. I had to turn on an Email notification called "New Ticket Created"

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