Skip to main content

EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)

  • February 19, 2019
  • 3 replies
  • 47 views
S
Apprentice

EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)

    This topic has been closed for replies.

    3 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    Can you please let us know if this is happening to all requester and agents? If yes, can you please check if you're enabled these notifications under the Admin -> Email notifications section?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    B
    Contributor
    Forum|alt.badge.img
    • burgervr
    • Contributor
    • February 19, 2019

    Internet etiquette. Caps is shouting. 

    S
    Apprentice
    • support_18623
    • Author
    • Apprentice
    • February 20, 2019

    for all requester i enabled all email notification already but still haven get the email, for agents i already solved.

    Terms of UseAccessibility statement