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emails not forwarded and getting spammed

  • October 12, 2015
  • 2 replies
  • 28 views
I
Apprentice

Hi, since 8 October I am having problems receiving emails, and from the same time I am getting tons of spam daily. Which I cannot understand as the spam is directed to the right support address....


For a test I send a few email directly to my freshdesk email


xxxxxxx@xxxxxxxxx.freshdesk.com


but no email is received, so no ticket created.


Anyone know how to solve this?


Thanks

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    2 replies

    M
    Contributor
    • manoj
    • Contributor
    • October 13, 2015

    Hi,


    I just tried sending an email to your support email address(xxxx@xxxxxsatman.co.uk) and it got converted as a ticket properly. Could you please check and see if it works fine now?


    Thanks

    R
    Contributor
    • rmarier
    • Contributor
    • April 18, 2019

    Just received over 1000 spam from Russia too.. 
    I have a feeling Freshdesk is compromised  because we get support ticket created from an email that dosen't even exist on our account.

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