Freshdesk, When export the tickets, it would be nice to see all the agent-customer interactions. At the moment there is only the subject and description. We are trying to analyze the ticket for resolutions and unable to find the solution that was offered to customer in email. Can you please help?
export all the interactions emails between Agent and customer
This topic has been closed for comments
I'd like to know too if this has been implemented or not. This feature will be very useful.
Hi ,
Is this functionality is available now ?
Hi Amit,
The conversations will not be present in the ticket export as of now. We will have this raised to our product's team as feature enhancement request.
You can however get the complete conversation from the account export, under Admin->Accounts. But, this will contain the overall account information and it is not just tickets.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.