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Hi, when I automatically forward emails from Thunderbird (via MessageFilter) it is forwarded as attachment intead of inline. That leads to a ticket with an .eml file in it, that is not displayed inline. 

Additionally the automatic drill down to the next unknown FROM-email-address to use it as the requester does not work. 
Any ideas about that? 
Thanks for your help



Hi Manuel,


Are you still facing issues while forwarding emails?


Please write to support@freshdesk.com and one of support engineers will have the issue resolved for you.


Thanks!

Reply


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