Hi all - when I forward mails from my account mail to my freshdeck generated mail for receiving tickets, it does not show up. My account mail is also the one I use as an agent in my own help desk. Is there a built in "block" from adding tickets via your own account/agent mail? And can I unblock it?
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Hello Martin,
That shouldn't be the case. It should create a ticket in the helpdesk irrespective of whether it is coming in from the agent or an user. I've logged a support ticket for this case for deeper troubleshooting.
Cheers!
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