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Freshdesk Account blocked

G
Apprentice

Hi 


i'm tryin to access my account for


https://millibillislots.freshdesk.com/


but it says that my account is blocked.


And it seems that my colleagues' accounts are blocked as well.


Could you help me?



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    9 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    I'm checking this with the ops team here and will update you at the earliest possible. Regret the inconvenience caused.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    Can you please check the user's email address that was used to create the account? It looks like it has an invalid domain name due to which the account is under investigation.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Community Debut
    • papaguu
    • Community Debut
    • 2 replies
    • October 19, 2017

    Hello,


    Oh shoot, now we see the problem.

    it seems that the email address we had signed up with had been deleted by accident.


    I'm sure that is why we are blocked?

    Is there also a problem with our domain name?


    Will it be possible to change the master email to admin agent's email?
    wook@bob.games is the main admin of our account.



    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    I could see that the account got re-activated. Please check if you're able to login to the account now.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    P
    Community Debut
    • papaguu
    • Community Debut
    • 2 replies
    • October 20, 2017

    Hello,


    the https://millibillislots.freshdesk.com/ 

    account is still blocked


    none of the accounts for it can log in

    image


    please help, thank you.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Apologies,전성주 . You should be able to access the helpdesk now.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    1
    Apprentice
    • 121kiwi
    • Apprentice
    • 1 reply
    • November 30, 2019
    Hi. My account got blocked before I even could find my url. Please fix.
    J
    Community Debut
    • joseph_20302
    • Community Debut
    • 1 reply
    • February 2, 2020

    Hi


    i'm tryin to access my account for


    joseph@darisni.me


    but it says that my account is blocked.


    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • April 29, 2020

    Hello!


    @Yakanak @JosephI can see that our support team has resolved this issue for you. Please feel free to write to support@freshdesk.com anytime for assistance.


    Cheers. :)

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

    Reply


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