Get count of tickets by API

  • 22 July 2016
  • 3 replies
  • 178 views


Hello,




I am trying to get the count of total/open/closed tickets by API but i cannot find any information on the API doc.




Can you advice me?




Thank you,




Jean-Philippe



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3 replies

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Hi Jean-Philippe,




There are a few default views that can give you total count:




all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue




An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all




This information is from: https://support.freshdesk.com/support/discussions/topics/78406




I hope that helps.


geirmund



I'm currently also struggling with this. There seems to be info at "freshdesk.com/helpdesk/tickets/summary.xml?view_name=all", but I can't find a listing of the possible view names. "Open" and "All" work.



Thank you I will do it with that :)