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Hello,






I am trying to get the count of total/open/closed tickets by API but i cannot find any information on the API doc.






Can you advice me?






Thank you,






Jean-Philippe





Hi Jean-Philippe,






There are a few default views that can give you total count:






all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue






An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all






This information is from: https://support.freshdesk.com/support/discussions/topics/78406






I hope that helps.



geirmund





I'm currently also struggling with this. There seems to be info at "freshdesk.com/helpdesk/tickets/summary.xml?view_name=all", but I can't find a listing of the possible view names. "Open" and "All" work.





Thank you I will do it with that :)



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