Hi,
I made a request like "curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/1.json".
How can I get the note from, the note to, the note cc and the note bcc ?
When I say "note" I mean the customer response. ("note" part in JSON)
Thanks :)
This is currently not possible, however I will take it as a feature request and update this post in case we move ahead with it.
Hello ,
You might want to make use of this API endpoint - https://developer.freshdesk.com/api/#list_all_ticket_notes to get all notes with the user information .
Cheers!
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