Hi all,
I retrieved all the ticket fields thanks to the following call :
"/api/v2/ticket_fields"
but we don't get the type of each field.
When creating a new ticket by passing these fields, we get the following error message:
"Value set is of type String.It should be a/an Integer"
Can we retrieve this information ?
Regards,
Hugo
+12
Hello Hugo,
The API response bears the type of each ticket field associated with the variable type.The system fields like agent, source, priority will have the values as default_source, default_priority and the custom ticket fields will be mentioned as custom_dropdown where dropdown denotes the type of the field.
You can find the type for the default fields here.
Cheers!
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