Hello Axel,

Sorry that we have kept this thread unattended for a very long time.Have you been able to workaround this issue? Please let us know in case if you're still looking for some help.

Cheers!

Hey guys,

Any update with this? I'm facing the same now.

Yes.

Mahesh Siva S T explain this to me: 

The substitution of access_token happens at the server side(on freshdesk server), console.log will not make any substitution.

When you use $request and token substitution using <%= %> in your headers, it should work.

So to check if the token was accessing right I made an endpoint on my API to check if it was correct

The substitution of access_token happens at the server side, console.log will not make any substitution.

When you use $request and token substitution using <%= %> in your headers, it should work.

So I created an endpoint in my API to see if the token was getting correctly.