HELP - can your back out of a Supervisor rule?

  • 29 July 2014
  • 3 replies

We mistakenly mass changed status of emails in the Supervisor feature.  Is there any way to revert back to what it was before.

In short:

Set rule to change all cases that is assigned to Pending.  Unfortunately we forgot to specify All OPEN cases - and now has changed all status to Pending.

Can we revert back to last status within a certain timeframe?

Can you call us - we are in the office now.

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3 replies

Jbennet i think that with problem like this you must call freshdesk or send an urgent ticket :-)

And the number is?

Nevermind - found it.