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How can a user that logged in with Facebook or Twitter have tickets?

  • July 18, 2012
  • 6 replies
  • 62 views
V
Contributor

I found that if a user sign in with either Fb or Twitter and then submit a ticket a new user creates for him. To know ticket status and read a reply he should sign out and sign in with another just created account. It seems that Facebook and Twitter users could only post on Forums, but not have tickets. Is it true?

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    6 replies

    V
    Contributor
    Hi Viktoria,

    We are working on Contact Merge, that will solve this problem. We will bring this out in the next few weeks time

    regards
    Vijay
    B
    Community Debut
    • brad.lauster
    • Community Debut
    • April 20, 2013

    When I connected our twitter account, it created bunch of twitter users, which I deleted, but now when I want to add those twitter accounts to my already existing contacts, it says those twitter accounts are already in use. 


    As you can imagine, this is very frustrating. Contact merge could solve this issue. What's the status of contact merge? 

    V
    Contributor

    Although not an exact ETA - 1 more month.


    We are trying to push this out as soon as possible, since this is going to fix a lot of other issues too, like users replying from multiple emails, users having Primary/Sec emails etc.


    regards

    Vijay

    M
    Community Debut
    • mike
    • Community Debut
    • June 7, 2013

    I'm running into the same issue.  Actually, I'm getting two accounts, one with my email address and another with my Twitter account. We definitely need to be able to associate them.

    G
    Community Debut
    • gijs
    • Community Debut
    • September 16, 2013

    Hi, 


    Everywhere across these forums you are mentioning that the merging of contacts would be coming soon (5 months ago). 


    What is the status? We need this very hard.


    Kind regards,


    Gijs

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    It is now possible to merge multiple contacts in Freshdesk. You can get more insights on this feature here : https://support.freshdesk.com/support/solutions/articles/210324-merging-contacts


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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