how can i merge all the same users messages automatically ?

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how can i merge all the same users messages automatically ?

how can i merge all the same users messages automatically ? so the agent can always see all that user old+new messages

thanks ..

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Hi,

You could try the Recent tickets where it lists the recent 5 tickets submitted by the same user. The agent can navigate to any of the tickets in a single click.

Cheers!

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