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How can i specify the Product when submitting a new ticket ??

  • July 26, 2013
  • 2 replies
  • 102 views
W
Apprentice

I'm using the API to create tickets, so is a way to classify ticket by Product when submitting a  new ticket??


And why the tickets/{id}.json  does not return the ticket's Product info ?


Sorry for my English . Thanks 

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    2 replies

    V
    Contributor

    Hi Wenson


    You must set this param - email_config_id to the corresponding PRODUCT ID which can be obtained from Admin -> Multiple Products. Just hover your mouse over the Product Name and you will get the ID for this product.

    We don't call the PRODUCT by name per se, we set it as email_config_id


    regards
    Vijay

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    It is now possible to pass product_id as a value while creating a new ticket. Here's the documentation for the same : https://developer.freshdesk.com/api/#create_ticket


    Cheers!

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