Looking at moving from zendesk and signed up for a trial but cant find any details on how to do this??
has anybody moved from zendesk and this actually possible ?
I have seen I need a backup file but it doesnt state what type of file is needed or anything
Hope you can help
Hi Dave,
Happy New Year!
You would need a XML export from Zendesk to import your data from Zendesk to Freshdesk. Once you have the XML file ready, please go to Admin->Account-> Import from Zendesk . Please enter Admin Credentials of your Zendesk account , upload the file and you should be set.
Please let us know if you need further assistance.
Regards,
Sudharshan
Hi,
We've an app that can help you with the data migration from Zendesk. For more details , please visit Migrate from Zendesk
Cheers!
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