Skip to main content
Visit Freshworks.com Visit Freshworks

How do I modify the new ticket created auto email?


Right now I get a email back that says:    

Dear Emailer,





We would like to acknowledge that we have received your request and a ticket has been created.


A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).





To view the status of the ticket or add comments, please visit 


https://portal.freshdesk.com/helpdesk/tickets/10001





Thank you for your patience.





Sincerely,


Support Team

   I would like to modify this template response but I can't seem to find it anywhere in the settings.



Hello Kevin,






You can modify this under Admin-> Email notifications -> Requester notifications -> New ticket created section. The email notifications section allows you to customise all auto-responders that get sent to requesters/agents.






Cheers!



Terms of Use