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How do I modify the new ticket created auto email?

  • September 15, 2017
  • 1 reply
  • 125 views
K
Apprentice

How do I modify the new ticket created auto email?


Right now I get a email back that says:    

Dear Emailer,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit 
https://portal.freshdesk.com/helpdesk/tickets/10001

Thank you for your patience.

Sincerely,
Support Team

   I would like to modify this template response but I can't seem to find it anywhere in the settings.

    This topic has been closed for replies.

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Kevin,


    You can modify this under Admin-> Email notifications -> Requester notifications -> New ticket created section. The email notifications section allows you to customise all auto-responders that get sent to requesters/agents.


    Cheers!

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