Not getting any alerts for new tickets :(
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Hello Jodie,
Not to worry. You can refer to this link to set up the notifications on your iPhone app :
https://support.freshdesk.com/support/solutions/articles/206766-notifications-and-other-settings
In case if you're still facing issues with notifications, please help us with the device and app information so that we can debug this for you.
Cheers!
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