Skip to main content

How do you use filed "type"?

  • July 5, 2014
  • 4 replies
  • 35 views
A
Contributor

I don't undersand how using this. Can you suggest me any case study?

    This topic has been closed for replies.

    4 replies

    A
    Contributor

    anyone?

    A
    Contributor
    • ajohnson
    • Contributor
    • July 11, 2014

    I use it to differentiate between ticket types.  I have Support Issue, Bug, Enhancement Request, and Task.  Then I can filter my reports on only support items for metrics etc.  but still have a place to hold tickets where the customer can see them. 

     

    Hopefully this makes sense.

    _
    Community Debut
    • _11927
    • Community Debut
    • July 12, 2014
    Beavillareal momimage_15399.jpg
    A
    Contributor

    Thank you Adam, good tips :-)

    Terms of UseAccessibility statement